Privacy Policy

Who we are

NAJA Media Ltd is an independent digital agency based in Somerset, United Kingdom. We provide professional websites, local SEO, enquiry capture, SMS communication and Google review request systems for trades, contractors and service-based businesses.

You can contact us by email at Najamedialtd@gmail.com or by phone on 07964 151023. Our business address is private and is not displayed publicly on this website.

What information we collect

We collect information that you choose to give us through this website. This may include:

• Your name, business name, email address and phone number, submitted via an enquiry form.
• Your business type or industry, the services you are interested in and a description of your project.
• Your existing website URL, if you choose to share it.
• A request for a free website mockup, if you select that option.

We also use built-in website analytics to understand aggregate visitor behaviour, such as how visitors reach the site and which pages are viewed. No additional third-party tracking IDs have been confirmed at this stage.

How we use your information

We use the information you submit to:

• Respond to your enquiry and discuss your website or communication needs.
• Prepare a free website mockup where you request one.
• Provide the services you ask us to deliver.

We do not sell your information to third parties. Where SMS messaging or review request systems are configured for your business, those systems process customer contact details on your behalf, and you are responsible for ensuring you have a lawful basis to collect and use your customers' details.

SMS messaging and electronic marketing

Where SMS messaging is used, we distinguish between transactional customer communications (such as an acknowledgement that an enquiry has been received) and promotional marketing messages. SMS workflows and review requests should be configured in accordance with applicable UK data protection and electronic marketing requirements.

SMS delivery is not guaranteed, and SMS usage charges are the responsibility of the business owner. Customers can choose whether to leave a Google review, and review requests are not sent selectively only to customers expected to leave positive reviews.

How long we keep information

We keep enquiry information for as long as is necessary to respond to your enquiry and provide any services you request. Specific data retention periods have not been confirmed and should be reviewed before launch.

Your rights

Depending on your location, you may have rights to access, correct or delete the personal information we hold about you. To exercise these rights, contact us using the details above.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy policy, please get in touch.